Our recruitment process

We like to keep things simple, especially when it comes to recruitment. Generally, you’ll go through one of our three recruitment processes. These can sometimes differ due to the specific requirements of the role you’re applying for but rest assured, we’ll always give you lots of time to prepare.

Coles team member talking to a customer

Retail Team Members​​
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Roles include: Store Team Members, Cleaner & Trolley Collectors, Customer Service Agents (Delivery Drivers).

  1. Submit your Expression of Interest
    Submit a single Expression of Interest, or apply to a specific job to be added to our candidate pool.
  2. Matched to Job
    When a job is posted that matches your profile, you'll be invited to apply.
  3. Interview
    If shortlisted, you will be invited to an onsite group interview with up to 3 other candidates.

Working Rights Check
We will verify your working rights documents, as well as driving and police checks for CSA roles.

Outcome
You'll either be offered a role, or put back into our candidate pool for the next opportunity.

Coles retail leader <a href=helping a team member" height="" />

Retail Leadership​​​​​​​
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Roles include: Bakers, Distribution Centre Leaders, Department & Team Managers, Store & Site Managers, Multi Site & Regional Managers.

  1. Submit your Application
    Search for roles and submit your application online.
  2. Phone Screening
    You'll be asked a few questions regarding your experience and approach to determine your suitability.
  3. Interview
    We'll be in contact to arrange an interview with the relevant managers. This could be face-to-face or via video.
  4. Working Rights Check
    We will verify your working rights documents and complete a basic employment verification check.
  5. Welcome to the Coles Family!
    Your line manager will be in touch with you to discuss arrangements for your first day.

Coles team member in a corporates office

Corporate

All other corporate roles at our Store Support Centre.

    Submit your Application
    Search and apply for an online application.
Phone Screening
We will set up a time to discuss the position and your suitability. 1st Interview
You'll meet some of the team and learn more about the role and life at Coles. Assessment Task
Depending on the position you may be required to complete an assessment task. 2nd Interview
You'll meet additional leaders or key stakeholders and ask any final questions.

Verbal Offer & Working Rights Check
These include, working rights, criminal history, and employment verification.

Formal Offer & Onboarding
Once you have received and signed your contract you'll be required to complete your onboarding activities.

Welcome to the Coles Family!
Your line manager will be in touch with you to discuss arrangements for your first day.

A Coles team member with a disability working at a Coles Liquor store

Need a recruitment adjustment?

We’re here to support you by ensuring candidates with disability are offered an accessible, equitable and supportive recruitment experience. To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process, you can email InclusionRecruitment@coles.com.au.

If you identify as a person with disability and your preferred method of communication is via phone, please call Customer Care on 1800 061 562. The Customer Care team will take your details and arrange for a return call from a member of the Coles Inclusive Recruitment team.